Refund policy
Refund, Return & Cancellation Policy

Last Updated: [Date]

Thank you for shopping with Embedded Systems Solutions.

We strive to ensure customer satisfaction. Please read our Refund, Return & Cancellation Policy carefully.

1. Return Eligibility

Customers may request a return within 7 days of delivery if:

• The product is damaged
• The wrong item was delivered
• The item has manufacturing defects

To be eligible:

• Product must be unused
• Product must be in original packaging
• Tags and accessories must be intact

2. Non-Returnable Items

The following items are non-returnable:

• Customized/personalized products
• Digital/downloadable products

3. Return Process

To initiate a return:

1. Email us at operations@embeddedindia.com  

2. Share:

• Order ID
• Reason for return
• Photos/videos (if applicable) 

Our support team will review and respond within 48 hours.

4. Refund Process

Once the returned item is received and inspected:

• Approved refunds will be processed within [5–7 business days]
• Refunds will be credited to the original payment method

5. Cancellation Policy

Orders may be cancelled before dispatch.

Once shipped, cancellation requests may not be accepted.

To cancel an order:

• Contact us immediately at operations@embeddedindia.com or (91) (80) 67648816

6. Shipping Charges

• Original shipping charges are non-refundable
• Return shipping may be deducted from refund amount unless the error was from our side

7. Damaged or Incorrect Products

If you receive a damaged or incorrect item:

• Contact us within 24 hours of delivery
• Share photos/videos for verification

We will arrange replacement or refund accordingly.

8. Contact Information

Business Name: Embedded Systems Solutions Private Limited
Email: operations@embeddedindia.com 
Phone: (91) (80) 67648816
Business Hours: 9am to 5pm, Monday to Friday